Privacy Policy

Grosvenor Casino Southampton Privacy Policy

We take the protection of your personal data very seriously. This privacy policy aims to help you understand how we collect, use, store and share information about our customers.

What We Collect About You

When you visit our website or interact with us in person at Grosvenor Casino Southampton, we may collect some information from you. This includes:

• Contact details: name, address, email and phone number
• Online data: IP addresses, browser types and operating systems
• Information about your visits to our venue or online platforms

How We Use Your Data

We use the collected information for various purposes:

• To provide products and services requested by you
• To communicate with you regarding promotions, offers, news, events, and updates
• To comply with UK Gambling Commission (UKGC) regulations and other applicable laws
• For internal record-keeping, data analytics, marketing research, and business development

Sharing Your Data

We may share your information:

• With our service providers to assist us in delivering services or enhancing security measures
• As required by law, for regulatory purposes, such as reporting suspicious activity under anti-money laundering laws
• To maintain compliance with the UKGC's licensing requirements

Your Rights and Controls

You have rights over your data. You may:

• Request access to or rectification of your personal information
• Ask us to restrict processing in certain situations
• Obtain a copy of your personal data (right of portability)
• Object to direct marketing activities, sales profiling, or other specific processes

Please note that some restrictions apply when you exercise these rights.

Security Measures

We implement various security measures:

• SSL encryption for secure transmission of information over the internet
• Regular software updates and system maintenance to protect against vulnerabilities
• Firewalls, intrusion detection systems, and network access controls to monitor traffic and prevent unauthorized entry

While we strive to safeguard your data, no method can be guaranteed 100% foolproof.

Changes and Amendments

We may update this policy periodically. The updated version will take precedence from the date it is made available online or communicated directly to you.

If you have any questions regarding our privacy practices or this document in particular, please do not hesitate to contact us using our designated channels.

This combined Privacy Policy page provides comprehensive information about Grosvenor Casino Southampton's data protection practices and its commitment to respecting your personal rights.