Responsible gambling

Responsible Gambling at Grosvenor Casino Southampton

At Grosvenor Casino Southampton, we take the issue of responsible gambling very seriously. We understand that for some individuals, gaming can become a problem and may negatively impact their lives.

Recognizing Signs of Problem Gambling

We recognize signs of potential problem gambling in our customers, such as:

• Binge playing
• Chasing losses
• Hiding or lying about gaming habits

If you identify with these behaviors or if you're concerned about someone else's gaming, we encourage you to seek help.

Responsible Gaming Tools at Your Disposal

We offer a range of tools and resources to support responsible gaming:

1. Deposit Limits: Set limits on the amount you can deposit into your account
2. Time-Outs: Take regular breaks from gaming to reassess your spending habits
3. Self-Exclusion: Block access to your online or land-based accounts for a specified period, typically six months to several years

Support Organizations

For those affected by problem gambling, we encourage you to seek professional help and signpost the following organizations:

• GambCare
• National Gambling Helpline
• GamStop

What We Do at Grosvenor Casino Southampton

At Grosvenor Casino Southampton, we're committed to responsible gaming practices:

1. Age Verification: Ensure that all our patrons are of legal age (18+ years) before allowing access
2. Marketing Restrictions: Our marketing materials promote responsible gaming practices and encourage customers to gamble within their means
3. Mandatory ID Checks: Regular checks on customer IDs to prevent underage gambling

Your Safety is Our Priority

We're dedicated to providing a safe and supportive environment for all our patrons, ensuring that everyone has an enjoyable experience while maintaining a healthy relationship with gaming.

Please note that self-exclusion at Grosvenor Casino Southampton involves blocking your access to both online and land-based accounts.